1. Return Period:
Customers have 7 days from the date of delivery to initiate for exchange.
2. Eligibility:
To be eligible for a return, items must be:
- Unused and in the original packaging
- Accompanied by the receipt or proof of purchase
- Not marked as non-returnable (see Non-Returnable Items below)
3. Non-Returnable Items
The items which are marked as non-returnable cannot be returned.
4. Return Process
To initiate a return:
- Contact our customer service team at paloozawaggers@gmail.com .
- Provide your order number and reason for the return.
- We will send you a return shipping label and instructions.
5. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective product).
- If the return is approved, we will deduct the return shipping cost from your refund.
6. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 7 business days.
7. Exchanges
If you would like to exchange an item for a different size or color, please contact us, and we will guide you through the exchange process.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund.
9. Customer Support
For any questions regarding returns or refunds, please reach out to our customer service team at paloozawaggers@gmail.com .
